Which activity is considered part of quality management?

Quality management encompasses various processes aimed at ensuring that products or services meet certain standards and satisfy customer expectations. Preventive actions to enhance quality are integral to this process, as they involve taking proactive steps to avoid defects or issues before they occur. By implementing strategies that focus on improving processes and outputs, organizations can enhance the overall quality of their products or services, leading to better customer satisfaction and reduced costs associated with rework and errors.

In the context of quality management, preventive actions could include regular training for staff, process improvements, and quality assurance evaluations, all designed to identify potential quality issues in advance and mitigate them effectively. This proactive approach is crucial for maintaining high-quality standards and continuous improvement.

The other activities listed, while important in their own right, do not directly pertain to the core aspects of quality management. Customer relationship building is primarily focused on maintaining and fostering relationships with customers. Market analysis involves studying market conditions to understand competitors and customer behaviors, which is more aligned with marketing strategies than quality management. Financial forecasting relates to estimating future financial outcomes and is primarily concerned with budgeting and financial planning rather than ensuring quality in products or services. Hence, preventive actions to enhance quality stands out as the most relevant activity associated with quality management.